Thank you for your interest in SENSAI. We welcome your questions, or contact your opinions.
Please feel free to contact us using the below Inquiry Form.
Our reply will be sent to the given email address below.

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We at SENSAI recognize the importance of personal information provided by customers (including the contents of consultations), therefore we will handle it with due caution and control it strictly.

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  • Please understand that due to the large volume of e-mails received or depending on the subject of your inquiry, it may take us some time to respond.
  • Due to incorrect e-mail address, system failures or other reasons, we may not be able to reach you. If you have not received a reply after several weeks, we kindly ask you to contact us again.
  • SENSAI and our related companies* use your information to improve our products and services, but will not use for any other purpose.

    *Our related companies are our distributors dealing with SENSAI, Kanebo Cosmetics Inc. and Kao Corporation

  • This web site and our related databases are maintained in Japan. By using this website, you are freely and specifically give us your consent to collect and store your information in Japan and the other necessary countries to use your information as mentioned above.

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About cookies

We, SENSAI Cosmetics Inc. in Japan, use cookies on our webpages to improve our webpages, including enhancing information, services provided and the ease of use of the webpages, and on some pages, to authenticate membership for login, customize the service contents or distribute advertising based on browsing history. A cookie is an electronic file that is transmitted from a particular webpage to a browser viewing that page which can be retrieved later to distinguish a customer’s computer.
We also use a system operated by a provider other than us for use of cookies. For more details, see here.
You can disable or delete cookies in your browser settings. However, this makes certain services, including services requiring login, unavailable.

Use of cookies

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Use of the cookie information by 3rd party service providers

In order to analyze user access and optimize advertising distribution, SENSAI Cosmetics Inc. have acquired statistical website usage information through cookies or web beacons operated by 3rd party service providers (*1) and also distributed advertising via 3rd party service provider on their websites. The cookie information used for access analysis or advertising distribution by 3rd party service providers cannot be used to distinguish an individual. SENSAI Cosmetics Inc. in conjunction with 3rd party service providers have optimized and distributed advertising (ex. retargeting advertising and behavior targeting advertising) based on the customer’s previous access to SENSAI website or other website with a combination of 1st party cookie (ex. Google Analytics Cookie) and 3rd party cookie (ex. DoubleClick Cookie).

(*1) 3rd party service providers whom SENSAI Cosmetics Inc. engage for web access analysis and advertising distribution refers to the following companies.
For details of cookie information use by 3rd party service providers, please visit their website linked below.
If you wish to disable cookies (opt-out), please access the opt-out pages of each 3rd party service provider described below and follow the steps to disable cookies. Please note that disabling cookies (opting-out) may restrict use of some services.

Service for optimization of advertising distribution

Service for website access analysis

List of opt-out pages

Opt-out page for Google Inc.:
Opt-out page for Google Inc. DoubleClick cookie:
Opt-out page for Yahoo Japan Corporation:
Opt-out page for FreakOut, Inc.:
Opt-out page for Facebook, Inc.:
Opt-out page for D.A.Consortium Inc.:

Use of Google Analytics

SENSAI Cosmetics Inc. use Google Analytics on their websites to collect information for marketing and promotion, conduct statistical analysis of website usage, perform maintenance and management, and solve problems. Even though Google Analytics collects user information via cookies, information that can be used to identify an individual is not collected. User information collected by Google Analytics via cookies shall be managed by Google in accordance with Google’s privacy policy.
If you refuse to have your information collected by Google Analytics on SENSAI Cosmetics Inc. websites, you can suspend collection of information by enabling the Google Analytics Opt-out Add-on on the following Google page.
Google Analytics Opt-out Add-on

For more details on the information collected by Google Analytics and Google’s privacy policy, please visit the following Google websites. Please note that none of the SENSAI Cosmetics Inc. shall be responsible for any damages resulting from the use of Google Analytics services.
Google Analytics Terms of Services
Google Policy and Terms